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Podcast: Business of Tech: Daily 10-Minute IT Services Insights
Episode: AI in SMBs, Washington's New Tech Tax, and Major Cybersecurity Breaches: What You Need to Know
Description: Small businesses are increasingly adopting artificial intelligence (AI) technologies, particularly in personalized email marketing, which has become a primary channel for nearly 19% of small to mid-sized businesses in 2025. Despite the growing interest, many businesses face challenges in implementation, with 35% citing a lack of familiarity with AI as a significant barrier. A recent survey indicates that while 38% of small and medium-sized businesses are utilizing AI across various functions, the actual productivity gains from AI investments, such as chatbots, have been minimal, with only a 3% time savings reported. This discrepancy highlights the gap between the hype surrounding AI and its real-world...