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Podcast: Business of Tech: Daily 10-Minute IT Services Insights
Episode: Exploring Human-Centric Support, AI Integration, Trust Building, & Training with David Sohn
Description: David shares his background in the tech industry, specifically his experience with a company that sold transceivers to major telecommunications firms. This experience highlighted the need for exceptional customer support, leading him to establish Help with a focus on providing human-powered, 24/7 frontline support.David Sohn emphasizes the importance of human interaction in customer service, contrasting it with the often frustrating experiences associated with AI chatbots. He acknowledges the advancements in AI technology but believes that many customers still prefer speaking to a real person. Help's approach is to empower their agents with AI tools that enhance their...