Want to create an interactive transcript for this episode?
Podcast: Business of Tech: Daily 10-Minute IT Services Insights
Episode: Exploring IT Service Models: Toolsmiths, Citizen AI, and the Future of MSPs with Howard Cohen
Description: Host Dave Sobel engages in a thought-provoking discussion with Howard Cohen, a seasoned expert in the IT industry. They explore the evolving landscape of IT service providers, focusing on the emergence of the "toolsmith" model. This model emphasizes the importance of software developers and hardware manufacturers providing tools that enable partners to create and deliver profitable services, rather than merely reselling products. Howard highlights the shift from product sales to service-oriented models, which allows providers to enhance profitability and foster collaborative partnerships with software vendors.The conversation delves into the challenges faced by managed service providers (MSPs...