Want to create an interactive transcript for this episode?
Podcast: Business of Tech: Daily 10-Minute IT Services Insights
Episode: Future of Cloud Pricing, AI Models, Microsoft 365 Copilot, and Tech Policy Impacts on MSPs
Description: Host Dave Sobel dives into the evolving landscape of cloud pricing and AI models, highlighting the significant shifts that are reshaping customer expectations. With rising cloud costs becoming a pressing concern for many organizations, Sobel discusses a report indicating that over a third of companies feel their transition to the cloud has not delivered the promised cost-effectiveness, while more than half are experiencing increasing bills. This backdrop sets the stage for a conversation about innovative pricing models, such as Zendesk's new AI pay-for-performance strategy, which charges customers only when its AI successfully resolves issues without human intervention.Â