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Podcast: Everyday Better with Leah Smart
Episode: Former BBC Journalist Shares the One Communication Habit That Builds Trust
Description: Have you ever been in a high-stakes conversation where you tried to communicate clearly only to have the other person talk past you? Or maybe you’ve noticed yourself zoning out when others speak because you’re doing mental math on how you’ll respond.Â
When it comes to difficult or sensitive conversations, so many of our grievances could be solved with deep listening. It’s a way of listening that encourages each person to hear what’s underneath the surface level conversation. It enables people to be curious, empathetic and respectful so that they can engage more meanin...