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Podcast: Business of Tech: Daily 10-Minute IT Services Insights
Episode: AI Adoption Grows, But SMBs Struggle with Readiness and ROI Amid Platform Inshittification
Description: AI adoption is accelerating among small and mid-sized businesses (SMBs), with 87% of executives believing it will transform their operations within a year. However, only 29% feel their teams are prepared to implement AI effectively. This gap highlights a significant challenge for organizations that have invested in AI without seeing tangible returns. Anurag Agarwal, founder of TechAisle, emphasizes that while there are pockets of ROI in sectors like retail and healthcare, many SMBs struggle with data readiness and understanding their business processes, which hinders effective AI integration.The conversation also delves into the evolving relationship between vendors and partners...