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Podcast: Business of Tech: Daily 10-Minute IT Services Insights
Episode: AI Governance for MSPs as Copilot Control and Platform Automation Expand
Description: Rising workplace use of artificial intelligence is outpacing organizational governance, according to data from Microsoft and Gallup. Microsoft reports global AI adoption reached 16.3% in 2025, while Gallup finds nearly half of U.S. workers use AI tools at work at least annually. Despite that usage, only a minority of employees report clear employer guidance on AI ownership and purpose, creating accountability gaps that frequently surface during incidents or audits.Additional data underscores uneven adoption and oversight. Microsoft’s AI Economy Institute notes adoption rates in the Global North are nearly double those in the Global South, correlating with ea...