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Podcast: Lykken on Lending
Episode: Lowering Cost per Loan: Why AI Fails Without Process—and How to Get Real ROI with Steve Butler of TRUE
Description: In this episode of Lykken on Lending, David Lykken sits down with Steven Butler, CEO of True, for a candid and highly practical conversation about why years of heavy investment in automation and AI have failed to meaningfully lower cost per loan for most lenders—and what actually works. Steven breaks down the difference between surface-level automation and true operational transformation, explaining why granular process analysis, clean data, scalable architecture, and processor productivity are the real levers for sustainable ROI. This episode goes beyond hype and press releases, offering lenders a clear roadmap for where to start, what to fi...