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Podcast: Business of Tech: Daily 10-Minute IT Services Insights
Episode: The Decline of Core MSP Services: Surviving the Shift to AI-Driven Differentiation with Anurag Agarwal
Description: Research presented by Dave Sobel and Anurag Agarwal highlights a steep decline in profitability for core MSP services, driven by heightened commoditization and vendor-led automation of basic offerings such as endpoint management and help desk operations. According to Techaisle’s 2026 data, the traditional labor-plus-license model is no longer sustainable, as shrinking margins force service providers to reconsider foundational strategies. The central message underscores an urgent need for MSPs to prioritize proprietary intellectual property (IP) and vertical-specific solutions—not for incremental growth, but as a matter of operational survival.
Supporting this assessment, the discussion details how market demand has...