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Podcast: Surf and Sales
Episode: S3E10 - Modern Customer Success with Irit Eizips
Description: Irit was at the forefront of the Customer Success revolution that started with Gainsight. She has since built her on customer success organization helping companies of all sizes build, re-build, and grow the customer success function. She shares a ton of knowledge with us. Understanding what customers want beyond the scope of the project Fundamental KPIs for the first implementation of Customer Success The NRR - Net Retention Rate The number one mistake when setting up Customer Success The right leading indicators necessary to get Customer Success right Behavioral KPIs to track in Cus...