Want to create an interactive transcript for this episode?
Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Is the move to self service better for your organization or the customer?
Description: Your Customers Want Self-Service, and Here's What You Need to Know about Why You bend over backwards to provide helpful customer service. You look for the best team members, with the right attitude and aptitude to take care of your customers in every way. What it means to "take care" of customers is changing. So, while a focus on customer service is a sound and proven strategy, it could be what your customers want most is for your employees to leave them alone. Customers would rather take care of themselves with...