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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Are You Really Confused? How You Describe Yourself is Not Seen By Others
Description: Verint is an expert in the Voice of Customer and have been for over 25 years. Their Verint on the Engagement Capacity Gap report is essential reading for experience professionals today. Fleischaker emphasizes the critical nature of ensuring that you don't overlook Voice of Customer data, which is crucial part, so you can optimize the relevance of the insights you get from it. Key Ideas to Improve your Customer Experience Here are a few key moments in the discussion: 03:59 08:07  12:51  20:04  21:57 25:02  Verint sponsors this episode. Click here to register for Verint's annual engagement conference in Orlando from June...