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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Customer Satisfaction is at 17 year low. These stats tell you why...
Description: Organizations only pay lip service to CX, and now, we have the numbers to prove it. From Zendesk's The Trends Report 2022, you can see a clear dichotomy between what people say they will do and what they will actually do regarding CX. You should read the whole report, but for starters, here are some stats I was surprised to learn (or maybe not surprised as much as interested to see it in print): 73% of business leaders reported a direct link between customer service and business performance 56% of organizations say they will focus on driving...