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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: How This Incredibly Simple Formula Will Truly Make Customers Say WOW!
Description: Ever been channel surfing and see a movie playing on broadcast that you own in your digital personal library and been unexpectedly delighted? Have you ever then watched that movie, commercials and editing and all, even though with very minimal effort you could watch that movie from streaming without any of that stuff? This episode explains why you were so happy to find the movie and why it was better to watch it that way rather than stream it yourself. It's related to the idea of serendipity, and the explanation is the result of a decade of...