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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: My Customer is So Annoying! How to Rationally Decide if the Time Has Come to Sack Them
Description: We all know that feeling when you see which client is calling and you inwardly groan, What is wrong now? Some customer relationships are more difficult than others, for sure. That is to be expected in any organization. However, there are other customer relationships that have moved beyond difficult. The costs of the resources it takes to manage the many aspects of doing business with them has outgrown the revenue the generate. Or they are so heinous to deal with that the money you do make doesn't feel worth it for the toll it takes on your...