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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Wow, What a Year! What is Our Personal and Business Learning for The Year
Description: Did you know that customer satisfaction scores are the lowest they have been in the past 15 years? It's true, and you can't blame it all on COVID, although there is some blame to be cast there. Per the American Customer Satisfaction Index (ACSI), only 30 percent of companies tracked by ASCI improved their score; that means 70 percent didn't, and that's alarming. It's also one of seven significant lessons that 2021 taught us. This new year also coincides with the 20th anniversary of me founding my global Customer Experience Consultancy, Beyond Philosophy and publishing my first book on the subject...