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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: How Good A Liar Are You Really? Does Lying Affect Your Customer Experience?
Description: People lie. I have done it. You have done it. Even your customers have done it. From little white lies that don't cause any real damage to great big deceptions with serious repercussions for all involved, lies are a fact of life. While the scope of the lying is different, the aim is the same: avoiding the truth. You are avoiding the truth about your plans for the evening when you tell your friends you can't meet them in the pub because you are busy and you are really going home to watch Netflix. You are avoiding...