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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: ZERO Cost! How To Use Behavioral Science To Improve Your Customers Experience
Description: Guess what? We got a suggestion from a listener—and we took it. He asked us if we had any advice for businesses with a small budget on how to use concepts from the behavioral sciences to improve moments in their Customer Experience. We created a fictional restaurant called Hamilton's Fine Dining, which, you can imagine, had no budget at all for Customer Experience Design. Then, we talked about what we would do if our fake restaurant was really in need of improvement. This episode explores the ways a business with little to no budget can use co...