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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Retail Is Broken: Is this the solution?
Description: Retail is Broken: This is the Solution Some might say that retail is dead, another victim of COVID-19. However, I would argue that it is merely changing but far from finished. The pandemic has hastened changes to physical and digital retail experiences and customer behavior. Still, organizations that recognize and anticipate the shift can adapt and benefit from the new business-as-usual. Key Ideas to Improve Your Customer Experience There are both theoretical reasons and practical reasons why customer behavior is changing. In this episode, we discuss the key ideas of both. ...