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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Getting Inside Your Customers' Mind
Description: Like the rest of the world, the Customer Experience world is changing. Customers have new expectations and are doing business in new ways. While we adapt to the world that COVID-19 presents, we change what we want as customers and how we think about our relationships with the entities we buy. As Customer Experience managers, we must rise to meet this challenge by getting inside our customers' minds. This episode of The Intuitive Customer hosts Lewis Carbone, Customer Experience expert and speaker, and founder of ExpereinceEngineeringâ„¢. His book, Clued In: How to Keep Customers Coming Back Again an...