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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: This is the BIG Reason You Make Mistakes
Description: THIS is the Big Reason You Make Mistakes We make a lot of subjective decisions. Without the guide of "right" and "wrong" to direct us, we weigh the pros and cons and do the best we can. However, our brains can thwart our best efforts for an optimal outcome by focusing on the wrong things. Focalism is a concept that describes how our minds can overemphasize specific points of information over others, and often the wrong ones. Focalism is a reason we often make mistakes. This episode of The Intuitive Customer explores Focalism, why it...