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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: 5 Rules for using Behavioral Science in Journey Mapping
Description: The 5 Rules for Behavioral Journey Mapping A lot of Behavioral Economics can feel intimidating. However, it doesn't have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science. What Are The Five Rules? We were training customers with journey mapping recently when it became apparent that people didn't understand what journey mapping could do for them. Moreover, they thought they did. To respond, I came up with five precepts for advanced...