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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Why You Think You Are In Control When You Are Not
Description: Mastering the Illusion of Control Humans often feel like we have more control over things than we do. Despite overwhelming evidence to the contrary—and even regular common sense—we think that if we do things in a certain way, we can influence what happens around us, particularly during sporting events. This concept is called the Illusion of Control. Key Takeaways In this episode of The Intuitive Customer, we delve into the idea of the Illusion of Control and why it is essential to how you design your Customer Expe...