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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Are You Making This Big Mistake?
Description: We all misjudge other people's motivations at times. The academic term for it is a Fundamental Attribution Error (FAE). An FAE describes how we misinterpret our limitations and the motivations of others and how we mistakenly attribute successes and failures for ourselves and others. Â This episode of The Intuitive Customer explores FAEs' effects on customer-driven growth. Understanding customer behavior avoids FAEs so you can manage the Customer Experience to a profitable place.