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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: 1 in 4 Will Lose Their Job in 2020
Description: 1 in 4 Will Lose Their Job in 2020 At the end of 2019, global research firm Forrester predicted that 1 in 4 Customer Experience jobs will be cut in 2020. While we find this prediction grim, we do not disagree. We believe that this reality has been on the horizon for some time now. Â There are many reasons why it has come to this point. One of the most significant is a misconception about what Customer Experience is and how it affects the bottom line. Â Customer Experience requires an investment in time and resources. It sh...