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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Critical: The Strength Of Customer's Emotion
Description: Why the Strength of Customer's Emotion is Critical Customers' emotions are a critical part of Customer Experience. Our research shows that over 50 percent of a Customer Experience is about customer emotions. Furthermore, we know that emotion drives customer behavior. Having awareness of what emotions your experience evokes when and why is critical to your Customer Experience Outcome. However, did you know that in addition to being aware of the what, when, and why of customer emotions, you should also know how much intensity they feel them with at any given moment? If not, do...