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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Case Study: How RICOH Printers Improved their NPS® by 40 points
Description: Case Study: RICOH Printers (Canada)Â I spend a remarkable amount of time complaining about how organizations get things wrong with Customer Experience. However, not every cause is lost. Some companies get their Customer Experience right, and we can all learn a lot from their journey. In our global Customer Experience consultancy, we have the honor of working with fantastic organizations that are committed to doing the difficult work of improving their Customer Experience from the inside out. One of these companies is RICOH Canada. Years ago, they were facing enormous changes in what c...