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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: The Massive Importance of Memory in a Customer's Experience
Description: The Massive Importance of Memory in a Customer's Experience Customer loyalty is a function of customers' memories. That is to say, customers don't choose your experience over another; customers choose the memory of your experience over another. Therefore, we feel it is vital that you ensure your customers have an excellent memory of your Customer Experience. This episode of The Intuitive Customer explores the massive importance of memory for a Customer Experience and how our brain influences what we remember about them. The human memory is imperfect. Our brains hold onto specific types...