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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: Creating a Frictionless Experience
Description: Creating a Frictionless Experience As a global customer experience consultant for nearly two decades, I have never heard a customer say, "Gee! I wish that buying process was just a little more complicated!" Why? All customers want their experiences to be easy. When things aren't easy in a given moment, we describe that as friction. Every organization needs to find their moments of resistance in a Customer Experience and fix them—before the competition beats them to it.  This episode of The Intuitive Customer explores friction in Customer Experience with...