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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: How to Manage Uncertainty
Description: How to Manage Uncertainty My team is the Luton Town Football Club. I heard the manager say about the team that you have to control the controllable. I quite like that phrase and I believe it is the key to managing uncertainty in your business for your customers. Now, he didn't come up with the phrase. It's a well-used epithet by many coaching organizations—and not just for football.   The reason the saying is so well-known is it helps us as human beings cope with uncertainty. It means that even...