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Podcast: The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Episode: The BIG Dangers For 'Customer Experience' in 2019 - Expert Debate
Description: The Customer Experience Industry is suffering from a lack of results. Or perhaps it might be more accurate to say, it is suffering from a lack of proof about the results Customer Experience strategy is getting. It is time for all Customer Experience professionals to champion the ROI of their Customer Experience. Â The problem is many of our champions do not know how. Â Â We spoke with speaker, author, and CEO of Customer Think, Corporation, Bob Thompson about his recent research and what he thinks the Customer Experience str...