LanguaTalk

Skip the Queue

Skip the Queue is for visitor attraction owners, directors and suppliers who want to improve their organisations and deliver a better experience for their guests. Each episode we speak with inspiring industry experts who share their knowledge of what really makes an attraction successful. This podcast is brought to you by Merac. We're here to help attractions unlock growth with innovative solutions, expert insights, and customer-first strategies.

What is Conversion Rate Optimisation and why does your attraction need to know about it? With Matt Scaysbrook

41 mins; March 02, 2022

How can a mobile app help improve an attraction's sustainability? with Jacob Thompson

35 mins; February 16, 2022

Football stadiums as visitor attractions, with Laura Chiplin

32 mins; February 02, 2022

Visitor Experience restructure at Tate, with David Hingley

39 mins; January 19, 2022

The fight for talent with Kate Nicholls, CEO of UKHospitality

40 mins; December 22, 2021

You can't furlough a Penguin. Experiences from the last 19 months at the Royal Zoological Society of Scotland

40 mins; December 08, 2021

How to drive visitor numbers by focusing on the local community, with Liz Power

48 mins; November 24, 2021

Scottish sector update with Gordon Morrison

43 mins; November 10, 2021

How to write a website brief that agencies will thank you for, with Sophie Ballinger

59 mins; October 27, 2021

An update from Skip the Queue

1 min; July 23, 2021

Season finale, with Bernard Donoghue!

45 mins; July 21, 2021

What it really takes to launch a podcast. With Kelly Molson and Paul Griffiths

52 mins; July 14, 2021

Developing an augmented reality experience for The National Memorial Arboretum. With Mark Ellis

48 mins; July 07, 2021

The importance of customer experience and fostering a culture of innovation. With Stephen Spencer

49 mins; June 23, 2021

Developing niche products for your attraction. With Esther Johnson

33 mins; June 09, 2021

Decolonizing of collections and changing the name of the Museum of Us. With James Haddan

46 mins; May 26, 2021

Opening a brand new attraction in the midst of a global pandemic! With Hannah Monteverde

46 mins; May 12, 2021

I’m A Celebrity, Get Me In Here! Translating big brand IPs into commercial ventures, with James Penfold Controller of Partnerships at ITV.

49 mins; April 28, 2021

Adapting the Stonehenge experience from international to domestic audiences, with James Rodliff.

55 mins; April 14, 2021

Co-creating a cutting edge 21st century science and discovery centre. With Michelle Emerson

36 mins; March 31, 2021

How to be a better leader in the attractions industry. With Matt Heller.

46 mins; March 17, 2021

Applying service design to the visitor journey. With Paul-Jervis Heath

53 mins; March 03, 2021

Chatbots and voice strategies! How attractions can obtain maximum value from both. With Roy Murphy

33 mins; February 17, 2021

The Making of Harry Potter. With Geoff Spooner

43 mins; February 03, 2021

Why your attraction needs a podcast. With Laura Crossley and Jon Sutton from the National Football Museum.

41 mins; January 20, 2021

Making Holkham the UK's most pioneering and sustainable rural estate. With Lucy Downing and Sue Penlington

36 mins; January 06, 2021

What your visitors really think about pre-booking. With Jon Young, Director - BVA BDRC

46 mins; December 23, 2020

How a digital audience engagement plan gained a global audience from over 30 different countries. With Alex Robertson, Head of Heritage and Education at Chivas Brothers.

34 mins; December 09, 2020

The evolving relationship of leisure and retail, with Yael Coifman

41 mins; December 02, 2020

A thank you from Skip the Queue.

7 mins; November 25, 2020

Experience gifting and multiple strategies to secure revenue for Christmas, with Simon Jones, MD of Digital Visitor

35 mins; November 18, 2020

The transformation of Painshill Park, with Paul Griffiths, Director of Painshill.

51 mins; November 11, 2020

Why PR and communication is vital to attractions and what you should be focusing on. With Willam Kallaway

50 mins; October 28, 2020

Customer loyalty, guest experience and managing negative feedback on social media. With Joshua Liebman

49 mins; October 14, 2020

The positive impact of reopening with brand new attractions. With Adam Goymour

39 mins; September 30, 2020

The importance of Sector Cooperation with Carlton Gajadhar and Rachel Mackay

43 mins; September 23, 2020

Emerging innovation and why pre-booking is a benefit to attractions regardless of Covid. With Carly Straughan.

54 mins; August 21, 2020

The importance of communicating with your team. With Wes Smart, Managing Director of Harbour Park.

31 mins; August 19, 2020

Managing demand when your tourist attraction is free to attend. Alastair Barber, Marketing and Communications Manager at National Parks.

27 mins; August 12, 2020

What can attractions can learn from the Covid-19 situation. With Charles Read, Managing Director of Blooloop.

27 mins; August 07, 2020

Digital marketing for attractions and what lies ahead post opening. With Johnny Lyle

33 mins; August 05, 2020

Marketing approach for attractions during a time of capped capacity. With Jules Ozbek.

32 mins; July 31, 2020

The legendary Disney customer service. With Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World® Resort

28 mins; July 29, 2020

The future of the experience economy in a post-COVID world. With Ben Thompson

36 mins; July 24, 2020

How to build ‘digital things’ for GLAMs without a huge budget. With John Sear

55 mins; April 09, 2020

Creating connections in cultural organisations. With Marge Ainsley

49 mins; April 03, 2020

Visitors are dead, long live the players! With Alex Book

49 mins; February 14, 2020

Castle Howard’s love story with China - as told by Abbigail Ollive

46 mins; January 31, 2020

Priceless business strategy tips from the 'Millionaire Clown' - James Sinclair

42 mins; January 17, 2020

The science of creating an incredible visitor experience with Andy White

41 mins; October 30, 2019

50,000 visitors within three months of opening? No problem for William’s Den owners, Tor and Christian Carver

46 mins; July 23, 2019

Inside Hertfordshire’s number one tourist attraction with Lynn Whitnall

38 mins; July 19, 2019

What makes a successful escape room? We get the inside scoop from CryptX founder, James Ducker

47 mins; July 19, 2019

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