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Doing Customer eXperience Right‬ In The AI Era | Stacy Sherman

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you'll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in...

207. Win New Customers By Appearing in AI Search Recommendations | Stacy Sherman

16 mins; March 31, 2026

206. How Bad Customer Reviews Actually Help You Build a Better Business | Alicia Skubick

23 mins; March 24, 2026

205. Overcome Buyer Skepticism: How To Boost Sales & Retention | Andrew Bertera

27 mins; March 16, 2026

204. Best Career and Leadership Advice from 30 Women Across Industries

26 mins; March 09, 2026

203. How To Stop Costly Customer Escalations And Fix The Cause | Stacy Sherman

26 mins; March 03, 2026

202. Why "Satisfied" Customers Leave And How To Keep Them | Stacy Sherman

10 mins; February 24, 2026

201. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires | Eric Skeens (Replay)

31 mins; February 17, 2026

Best Leadership Advice: 200th Doing CX Right Podcast Highlights

48 mins; December 01, 2025

199. Want Business Growth? Focus on the Trillion-Dollar Deaf Customer Segment

34 mins; November 17, 2025

198. What Fearless Leaders Know About Building Great Customer Experiences | Kristen Kavanaugh

26 mins; November 10, 2025

197. CEO Who Proves Customer Feedback Is the Growth Strategy Leaders Overlook | Miika Mäkitalo

23 mins; November 03, 2025

196. How To Turn Painful Customer Complaints Into Profitable Growth | Michael Nguyen

27 mins; October 27, 2025

195. Google's Chief Strategist Reveals Powerful Secrets to Customer Loyalty | Neil Hoyne (Replay)

31 mins; October 20, 2025

194. Gaining a Competitive Edge With An Experience Mindset | Tiffani Bova (Replay)

37 mins; October 13, 2025

193. Customer Service Week: How Top Companies Make It Year-Round | Stacy Sherman

11 mins; October 06, 2025

192. Emotion as Currency: The New ROI of Customer Experience | Stacy Sherman

16 mins; September 29, 2025

191. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman (Replay)

33 mins; September 15, 2025

190. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf (Replay)

29 mins; September 08, 2025

189. Advancing Customer Experiences Through IT Alignment | Michael Buckham-White (Replay)

33 mins; September 01, 2025

188. How to Drive Strategic Growth with Customer Journey Orchestration | Bill Staikos

37 mins; August 25, 2025

187. Why the 9-9-6 Workweek Trend in AI and Tech Demands Leader Attention Now | Stacy Sherman

13 mins; August 18, 2025

186. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole Donnelly (Replay)

19 mins; August 11, 2025

185. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman (Replay)

29 mins; August 04, 2025

184. The Science of Loyalty: Measuring Trust in Customer Relationships | Joe Folkman (Replay)

34 mins; July 21, 2025

183. The Best of Seth Godin on Doing CX Right®‬

14 mins; July 14, 2025

182. Breaking Company Silos: The Secret to Customer Experience Excellence | Katie Webb (Replay)

31 mins; July 07, 2025

181. Dollars and Sentiment: Measuring the Real Value of Customer Emotions | Patrick McCullough

29 mins; June 30, 2025

180. Hooked On Customers: What Legendary Great Companies Do Right (Replay) | Stacy Sherman

35 mins; June 23, 2025

179. Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems - Wendy Smith (Replay)

31 mins; June 16, 2025

178. Why "Satisfied" Customers Leave — And How To Keep Them | Stacy Sherman

10 mins; June 09, 2025

177. Why Customer Experience Is Failing—And How To Do It Right | Sean Albertson

30 mins; June 02, 2025

176. Differentiating Customer Service vs. Customer Experience and Trends (Replay)

31 mins; May 26, 2025

175. Disney's Proven Insider Tips to Elevate Your Customer Service | Dennis Snow (Replay)

29 mins; May 19, 2025

174. The Hidden Cost of Executive Escalations And How to End It | Stacy Sherman

26 mins; May 05, 2025

173. Keeping Customer Support Human In An Automated World | Priscilla Brooke

30 mins; April 28, 2025

172. Overcoming Mistakes: Proven Strategies for Turning Regret into Wins: Daniel Pink

30 mins; April 21, 2025

171. AI Voice Agents: Big CX Wins, Smarter Lessons, Better ROI | Richard Lin

27 mins; April 14, 2025

170. How to Move From Customer Success or Service to CX Leadership | Stacy Sherman

11 mins; April 07, 2025

169. Customer Experience Vs. Marketing: Which One Truly Drives Growth? | Nicole Donnelly

19 mins; March 31, 2025

168. Why Customers Love Nordstrom—Lessons For Every Business | Robert Spector

27 mins; March 24, 2025

167. Curing the Healthcare Crisis - A Prescription for Better Patient Experiences | Sharon Weinstein (Replay)

30 mins; March 17, 2025

166. Understand Your Customers Better: Data-Backed Ways to Build Relationships | Neil Hoyne

31 mins; March 10, 2025

165. Never Miss a Warning Signal—Predict & Prevent Customer Complaints with AI | Sid Banerjee

30 mins; March 03, 2025

164. AI Isn't Just For Software: The Bold New World Of Product Personalization | Ben Weiss

31 mins; February 24, 2025

163. Voice Of Customer Truth: Why Customers Really Leave | Tzachi Ben-Sasson

30 mins; February 17, 2025

162. How to Increase Prices the Right Way—While Keeping Customers Loyal | Stacy Sherman

8 mins; February 10, 2025

161. How To Retain Your Best People During Challenging Times | Lisa Kaplowitz

30 mins; February 03, 2025

160. Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires | Eric Skeens

31 mins; January 27, 2025

159. Predictable Revenue in Unpredictable Times: Strategies for CX Success | Aaron Ross

30 mins; January 20, 2025

158. Why Your Company Needs a Chief Design Officer (And What They Actually Do) | Mauro Porcini

35 mins; January 13, 2025

157. Lessons from 2024: Designing CX That Keeps Customers Coming Back in 2025

17 mins; January 06, 2025

156. How to Design Effortless Customer Experience and Remove Roadblocks | Greg McKeown (Replay)

39 mins; December 16, 2024

155: Mastering Emotional Intelligence to Drive Team Performance & CX Excellence| Daniel Goleman (A past favorite)

34 mins; December 02, 2024

154. Customer Service ROI - The Numbers Behind Loyalty | Neal Topf

28 mins; November 25, 2024

153. Earning Customer Loyalty, Not Just Sales, For Revenue Growth | Stacy Sherman + Fred Reichheld

15 mins; November 18, 2024

152. When Machines Become Customers – Navigating the New Normal (Repeat)

30 mins; November 04, 2024

151. Maximize Customer Lifetime Value -The Power of Deep Specialization | Corey Quinn

23 mins; October 28, 2024

150. How To Measure Customer Loyalty: NPS & Beyond | Rob Markey (Replay)

26 mins; October 14, 2024

149. Maximize Customer Loyalty - 3 Strategies To Boost Employee Accountability | Stacy Sherman

10 mins; October 07, 2024

148. 8 Laws of Customer Service Success - Blending Tech and Human Connection | Blake Morgan

28 mins; October 02, 2024

147. Accountability Over Excuses - How to Transform Your Business Culture for CX Success | Robert Hunt

30 mins; September 23, 2024

146. AI Meets Human Touch - Redefining Customer Experience | David Singer

30 mins; September 16, 2024

145. Transforming Healthcare - Proven Customer Experience Strategies | Miya Gray

27 mins; September 10, 2024

144. The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success | Stacy Sherman

11 mins; September 03, 2024

143. Beyond the Deal: Delivering Value That Keeps Customers Coming Back | Bob Burg (Rerun)

26 mins; August 19, 2024

142. Winning the Customer Service Game - Lessons From Wall Street and The Black Jack Table | Joel Block

29 mins; August 12, 2024

141. How AI is Shaping the Future of Customer Interactions | Jim Payne

28 mins; August 05, 2024

140. Sales Mistakes That Harm Customer Experience and How to Fix Them | David Newman

30 mins; July 29, 2024

139. Breaking Company Silos: The Secret to Customer Experience Excellence | Katie Webb

31 mins; July 22, 2024

138. The Intersection of Brilliance and Resilience in Customer Service Excellence | Simon Bailey

27 mins; July 15, 2024

137. Disney's Proven Insider Tips to Elevate Your Customer Service | Dennis Snow

29 mins; July 08, 2024

136. Strengthening Customer Relationships: The Power of Tangible Rewards | Mark Stern

30 mins; July 01, 2024

135. Curing the Healthcare Crisis: A Prescription for Better Patient Experiences | Sharon Weinstein

30 mins; June 24, 2024

134: Customer Experience Winning Plays: Lessons From Mercedes-Benz Stadium | Harry Hynekamp

29 mins; June 10, 2024

133. The Ripple Effect: How Employee Experience Impacts Customer Loyalty & Referrals | Dan Goodman

28 mins; June 03, 2024

132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy Sherman

14 mins; May 20, 2024

Customer Service and Culture Lesson From LinkedIn's Sam Stern

33 mins; May 14, 2024

130. Seth Godin on AI, CX, and the Future of Customer Service

35 mins; May 07, 2024

129. Improving Customer Service and Retention - The DARMA™ Method | Dave Seaton

28 mins; April 29, 2024

128. Affordable Customer Service Strategies - Classroom to Startup Business | Monica Amadio

30 mins; April 22, 2024

127. Customer Loyalty: From Impressed to Obsessed For ROI Growth | Jon Picoult

31 mins; April 15, 2024

126. Generative AI Insights - Navigating the Future of Customer Service Experiences | Lior Arussy

31 mins; April 08, 2024

125. Customer Service Fatigue - How To Prevent and Stop It with Laurie Guest

45 mins; April 01, 2024

124. Cultural Intelligence: Improving Customer Service and Relationships | Andy Molinsky

32 mins; March 25, 2024

123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde

30 mins; March 18, 2024

122: Integrating Marketing & Customer Service: Content Strategies to Solidify Relationships | Bernie Borges

33 mins; March 11, 2024

121. Cultivating Community and Conversations in Customer Service | Thom Singer

32 mins; March 04, 2024

120. How to Design Effortless Customer Experience and Remove Roadblocks | Greg Mckeown

39 mins; February 26, 2024

119. How to Build a Company Culture that Empowers Workers for Optimal Performance | Daniel Goleman

34 mins; February 19, 2024

118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov

29 mins; February 13, 2024

117. How to increase customer satisfaction by asking the right questions | Marty Grunder

27 mins; February 05, 2024

116. Using a "Give and Get" Philosophy to Improve Employee and Customer Satisfaction with Bryan Adams

25 mins; January 29, 2024

115. The Analytics Edge - Transforming Customer Insights into Business Wins with Sean Albertson

30 mins; January 22, 2024

114. Fanocracy In Business - A New Era For Brand Loyalty with David Meerman Scott

31 mins; January 15, 2024

113. Setting the Bar - How to Become a Category of One Business with Joe Calloway

31 mins; January 08, 2024

112. Rethinking Customer Service - Why 'Good' Just Isn't Enough Anymore with Lisa Ford

33 mins; December 18, 2023

111. The Fred Factor Effect - Transforming CX from Ordinary to Exceptional with Mark Sanborn

35 mins; December 13, 2023

110. How Unconscious Biases Influence Your Customers' Decision-Making Process with Sylvie Di Giusto

33 mins; December 04, 2023

109. How to Make Your Business Ridiculously Easy to Work With Featuring David Avrin

34 mins; November 27, 2023

108. Proving the ROI of Customer Experience Initiatives with Gregorio Uglioni

27 mins; November 20, 2023

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Doing Customer eXperience Right‬ In The AI Era | Stacy Sherman

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