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Doing Customer eXperience Right‬ In The AI Era | Stacy Sherman

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you'll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in...

107. How To Scale Modern Customer Service Experiences for Financial Gains with Andrew Carothers

29 mins; November 13, 2023

106. User Testing for Elevated Customer Service and Brand Experiences with Andy MacMillan

33 mins; November 07, 2023

105. The Power of Generative AI - Transforming Customer Service with Connor Grennan

34 mins; October 30, 2023

104: When Machines Become Customers - Navigating the New Normal with Don Scheibenreif

30 mins; October 23, 2023

Designing Immersive Customer Experiences Based on Leading Brand Case Studies with Joe Wheeler

31 mins; October 09, 2023

102. Empathy at Scale: Building lasting customer and employee relationships with Natalie Petouhoff

32 mins; September 25, 2023

101. Enriching Customer Interactions: The Balance of Personalization and Data Privacy with Greg Kihlstrom

29 mins; September 18, 2023

Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman

24 mins; August 28, 2023

99. How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business with Rita Soni

30 mins; August 21, 2023

98. Doing CX Leadership Right Based on Brain Science with Alain Hunkins

33 mins; August 14, 2023

97. The New Rules of Customer Experience in a Post-Digital Era with Antonio Grasso

32 mins; August 07, 2023

96. Gaining a Competitive Edge With An Experience Mindset ~ Tiffani Bova

36 mins; July 31, 2023

95. How AI Is Transforming Communication & Customer Service with Microsoft Leader, Frank X Shaw

31 mins; July 24, 2023

94. Future-Proofing Your Business with Unstoppable CX Leadership and Innovation with Victoria Pelletier

31 mins; July 20, 2023

Disruptive CX Strategies - Insights From A Woman Who "Blows Sh*t Up!" ~Cindy Gallop

29 mins; July 03, 2023

92. The Power of Deliberate Calm To Maximize Customer Service Performance with Jacqui Brassey

32 mins; June 25, 2023

From Vision to Reality - Building a Customer Service Culture the Right Way with Ron Kaufman

33 mins; June 17, 2023

90. The Zero-In Formula - Building A Customer-Centric Brand That People Crave with Dennis Geelen

30 mins; June 11, 2023

89. Demystifying AI: How Humans and Machines Can Work Together with Kate Bradley Chernis

34 mins; June 03, 2023

88. Digital Transformation and CX Innovation Lessons With Dr. Joerg Storm

29 mins; May 21, 2023

87. Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service with Josh Bersin

32 mins; May 14, 2023

86. The Trifecta of Trust: A Blueprint for Customer Experience Success with Joe Folkman

34 mins; May 07, 2023

85. Doing Digital Transformation Right - The Merge of Humans and AI Bots with Marcell Vollmer

32 mins; April 28, 2023

84. 5 Essential Elements of Creating Loyal Advocates and Raving Fans with Brittany Hodak

29 mins; April 23, 2023

83. The Competitive Edge - How Disruptive Start-Up Is Winning with Customer Experience featuring Zach Picon

31 mins; April 16, 2023

82. Unlock the Secrets of Starting a Thriving Customer-Centric Business or Side Hustle with Marcus Köhnlein

31 mins; April 09, 2023

81. The Future of Customer Service - How Generative AI is Changing the Game with Evan Kirstil

30 mins; April 01, 2023

80. The Path to Reinvention: Transforming Your Work and Life for Lasting Success with Joanne Lipman

30 mins; March 26, 2023

79. The Science Behind Happy Leadership and Improved Customer Service Experiences With Tia Graham

25 mins; March 19, 2023

78. The Art of Mastering Your Authentic Voice for Maximum Success with Cynthia James

30 mins; March 12, 2023

77. AI and the Human Element - How to Strike a Balance in the Workplace with Brian Solis

31 mins; March 05, 2023

76. Insights from Saturday Night Live About Customer Loyalty with Wally Feresten

35 mins; February 25, 2023

75. The Hook Model - Unlocking the Secrets of Customer Engagement with Nir Eyal

32 mins; February 19, 2023

74. Expert Insights on Improving Customer Experience in the Contact Center Industry with Peter Ryan

34 mins; February 12, 2023

73. Marketing & Customer Experience Trends From A CMO Executive Lens with Jackie Yeaney

32 mins; February 05, 2023

72. "Stopping The Stupid" For Better Customer Experience Outcomes Over Outputs with Anthony Coppedge

31 mins; January 29, 2023

71. The Silver Lining in Regret - How to Turn a Negative Experience into a Positive Outcome | Daniel Pink

30 mins; January 21, 2023

70. The Future of Work and Scheduled Flexibility with Brian Elliott

34 mins; January 15, 2023

69. The Revolutionary Power of CX, Social, and Influence Marketing with Mark Schaefer

31 mins; January 08, 2023

How to Avoid Dangerous Assumptions about Your Customer with Zach Pousman

32 mins; January 01, 2023

Fireproof Strategies To Lead Teams And Thrive Through Disruption with David Hollenbach

32 mins; December 04, 2022

Differentiating Customer Service vs. Customer Experience and Trends with Max Ball

31 mins; November 27, 2022

Improving Customer Service Results Through Empowered Agents with Sean Hawkins

25 mins; November 20, 2022

Creating Fun In The Workplace For Better Customer Experience with Rick Bonds

32 mins; November 11, 2022

Customer Service Communication Habits To Break with Leslie O' Flahavan

34 mins; November 05, 2022

Becoming an Unforgettable Customer-Centric Company with Jeanne Bliss

30 mins; October 30, 2022

Customer Experience Lessons From Best-In-Class Brands with Joseph Mitchelli Customer Experience Lessons From Best In Class Brands with Joseph Mitchelli

31 mins; October 23, 2022

60. Journey Mapping Techniques To Put Customers At The Center Of Your Business With Kerry Bodine

35 mins; October 17, 2022

59. Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance with Alan Stein, Jr

30 mins; October 09, 2022

58. Creating memorable & personalized customer experiences at scale with David Wachs

35 mins; October 02, 2022

Leading Experience Management During Uncertain Times with Bruce Temkin

33 mins; September 25, 2022

56. Creating a Frictionless Organization & Better Customer Experience with Bil Price

35 mins; September 18, 2022

55. Building A Winning Customer-Centric Organization The Right Way with Annette Franz

33 mins; September 12, 2022

Hooked On Customers: Habits of Legendary Customer-Centric Companies with Bob Thompson

35 mins; September 04, 2022

53. Leadership Advice and Why Pay Equity Matters | Catherine Sugarbroad

28 mins; August 26, 2022

Breakthrough Approaches to Managing Customer Risk with Richard Owen

35 mins; August 21, 2022

Driving Positive Outcomes During CX Day, Customer Service Week & Beyond

34 mins; August 14, 2022

50. Business and Life Experience Lessons Featuring Mom Eileen

19 mins; August 07, 2022

Both/And Thinking: Embracing Conflicts to Solve Your Toughest Problems with Wendy Smith

31 mins; August 01, 2022

Getting More Organized and Productive Through GTD® with David Allen

37 mins; July 24, 2022

Building Trust And Selling From The Heart With Larry Levine

34 mins; July 15, 2022

Transforming Customer Experience Through Mystery Shopping

31 mins; July 09, 2022

Winning On Purpose and Measurements of Success with Fred Reichheld

32 mins; June 25, 2022

44. Recruiting & Hiring Best Practices For Customer Success with Sam Brenner

31 mins; June 18, 2022

Improving Customer Journeys With Employees As Heroes with Ian Golding

39 mins; June 12, 2022

The Power Of Influencers To Get New Customers with Neal Schaffer

30 mins; May 30, 2022

Doing Customer Experience Right Through Content marketing

30 mins; May 28, 2022

Making Your Brand Tattoo-Worthy with Jim Knight

35 mins; May 25, 2022

Breaking Silos (Data & Human) To Improve Customer Experiences

28 mins; May 15, 2022

Planning For Cryptocurrency & New technologies To Enhance Customer Service Experiences with Adrian Swinscoe

31 mins; May 06, 2022

37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob Stewart

34 mins; April 29, 2022

Improving Communication and Rehumanizing Business Through Videos with Ethan Beute

31 mins; April 24, 2022

Getting To The Next Level Starts With You featuring Lauren Herring

30 mins; April 17, 2022

Advancing Customer Experiences Through IT Alignment

34 mins; April 10, 2022

Reducing Burnout To Deliver Better Customer Experiences with Marcey Rader

31 mins; April 03, 2022

32. Solving Customer Pain Points Through Research, Design and Innovation with Alex Genov

31 mins; March 27, 2022

31. Is Traditional Selling Dead? Getting New Customers The Right Way

35 mins; March 20, 2022

30. Competing for Customer Time, Attention, and Money with Joe Pine

31 mins; March 13, 2022

Doing What's Right For Customers While Balancing Internal Processes with Bill Staikos

29 mins; March 06, 2022

Influencing Desirable Customer Behaviors Through Experience Management

32 mins; February 27, 2022

Differentiating Experiences To Dominate Your Industry with Stan Phelps

29 mins; February 20, 2022

Understanding and Influencing Your Customers' Decisions with Mary Drumond

36 mins; February 13, 2022

Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher

28 mins; February 04, 2022

Predicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt Dixon

34 mins; January 29, 2022

Turning One Time Purchasers Into Lifelong Customers with Joey Coleman

43 mins; January 22, 2022

Doing Customer Service Right in 2022 and Beyond with Jeff Toister

34 mins; January 16, 2022

Minimizing 'Red Tape' to Deliver Better Experiences with Stephanie Thum

30 mins; January 09, 2022

Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green

41 mins; December 31, 2021

Eliminating What Customers Hate For Scalable Growth featuring Nick Webb

33 mins; December 24, 2021

Distinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCain

33 mins; December 17, 2021

What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins

33 mins; December 11, 2021

Everyday Ways To Live Your CX Missions Featuring Jeannie Walters

32 mins; December 04, 2021

Doing Customer & Employee Experience Right In The Digital Age Featuring Steven Van Belleghem

33 mins; November 28, 2021

Creating a speak up culture for greater fulfillment featuring Stephen Shedletzky

31 mins; November 20, 2021

Your Role As An Experience Maker Featuring Dan Gingiss

31 mins; November 13, 2021

Delivering Unforgettable Experiences Featuring Ryan Estis

32 mins; November 06, 2021

How Attention Pays™ For Productivity, Accountability & Profitability Featuring Neen James

32 mins; October 31, 2021

Communicating and Delivering Real Value Featuring Bob Burg

26 mins; October 16, 2021

How To Hug Your Haters & Make Customers Love Your Brand Featuring Jay Baer

32 mins; October 04, 2021

Dan Gingiss: Your Role As An Experience Maker

31 mins; October 04, 2021

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Doing Customer eXperience Right‬ In The AI Era | Stacy Sherman

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