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Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

SHIFT BREAK: Making Leadership A Real Process

12 mins; April 02, 2026

595: Founder Friday | Advocating for Independent coffee shops w/ Peter Dore-Smith of Kaffeine London UK

54 mins; March 27, 2026

SHIFT BREAK! Fixing My Face: Why Optics Matter in the Shop

12 mins; March 26, 2026

ROR #40 w/ Chris Johnson of Purefi Coffee Roasters, Spring Texas : Roasting Excellent Coffee With Purpose

48 mins; March 25, 2026

594: Encore : Don't Get Stuck: Retraining Staff on New Standards

29 mins; March 24, 2026

SHIFT BREAK: Cupping is Overrated

13 mins; March 19, 2026

593: Why You Should Not Manage Gen Z

42 mins; March 17, 2026

SHIFT BREAK! Become Immune to Fear-Based Coffee Marketing

14 mins; March 12, 2026

592: The Criteria For The World's Best Coffee Shop

25 mins; March 10, 2026

591: The Problem w/ Focusing On The Numbers vs The Guest Experience

20 mins; March 03, 2026

SHIFT BREAK! Why You Need To Be A Content Creator

8 mins; March 02, 2026

Founder Friday! w/ Patti and Jesse Ventura of Lontra Coffee | Los Angeles, California

56 mins; February 27, 2026

SHIFT BREAK! What We Lose When We Don't Listen

11 mins; February 26, 2026

589: How Coffee Sets the Stage For Conversation w/ Actor Grant Garry

40 mins; February 24, 2026

SHIFT BREAK! Time Management to Beat Overwhelm

12 mins; February 19, 2026

588: Prioritizing the Right Things as Your Cafe Grows

31 mins; February 17, 2026

SHIFT BREAK! Have We Made Coffee (and ourselves) Miserable?

14 mins; February 12, 2026

587: How To Apply Insights To Your Coffee Bar

27 mins; February 10, 2026

SHIFT BREAK: Cafes, We Need To Train Harder

12 mins; February 05, 2026

586: How to Dial In Your Cafe

43 mins; February 03, 2026

585: Founder Friday! w/ Tara and Martyn Knight of Southsea Coffee in Portsmouth, UK!

66 hours 56 mins; January 30, 2026

SHIFT BREAK! When Changing Things, Pay Attention to the Heart of the Business

10 mins; January 30, 2026

584: Refining Your Retail w/ Retail Coach Wendy Batten!

61 hours 27 mins; January 27, 2026

SHIFT BREAK! Embracing the Meaning of Money

10 mins; January 22, 2026

583: Unifying Teams Across Multiple Cafes

29 mins; January 20, 2026

SHIFT BREAK! How to Think About Quality

14 mins; January 14, 2026

582: Maximizing Existing Opportunities in Your Cafe

36 mins; January 13, 2026

SHIFT BREAK! Maybe You Are Doing Enough For Your Baristas

13 mins; January 08, 2026

581: Lessons From "America's Best Coffee House"!

31 mins; January 06, 2026

SHIFT BREAK! How to Have Healthy Communication Between your Cafe's Departments

11 mins; December 31, 2025

580: Four Cafe Leadership Mindsets to Adopt in the New Year

37 mins; December 30, 2025

SHIFT BREAK! The Difference Between Numbers and Quality Numbers in The Cafe

12 mins; December 25, 2025

579: How to Really Care For People in the Cafe

33 mins; December 23, 2025

SHIFT BREAK! New Things are Overrated

12 mins; December 18, 2025

578: Founder Friday w/ Matt and Elise Higgins of Origin Coffee Bar, Savannah, GA

54 mins; December 16, 2025

577: What You Need to Know About Rural vs Urban Coffee Shops

38 mins; December 16, 2025

SHIFT BREAK! Identifying Values on Shift

9 mins; December 11, 2025

576: Financial Stability Using Profit First for Coffee Businesses w/ Kim Logsdon of Caffeinate Your Cash

45 mins; December 09, 2025

SHIFT BREAK! Is Anyone Else Slow Today?

12 mins; December 04, 2025

575: Celebrating Barista Culture w/ Steve Moloney of The Barista League!

43 mins; December 02, 2025

574: Founder Friday! w/ Mackenzie Cohen of Kittitas Cafe in Kittitas, WA!

51 mins; November 27, 2025

SHIFT BREAK! What Thankfulness Should Lead To: Thoughts on How Beliefs Inspire Action in the Shop

12 mins; November 27, 2025

573: Myths Baristas Believe Part 2

46 mins; November 25, 2025

SHIFT BREAK! The Urgent Need for Training in Today's Coffee Shop

11 mins; November 20, 2025

572 : Understanding Water For Coffee w/ Maxwell Dashwood

63 hours 44 mins; November 18, 2025

Special Announcement From Chris: New Webinar "Principles for Cafe Success" launching Novemeber 5th

7 mins; November 17, 2025

SHIFT BREAK! Get Your Cafe to Stand Out Without Losing Your Footing

11 mins; November 13, 2025

Special! Interviews From Coffee Fest Orlando 2025! w/ Claudio Martinez (Golden Bush Coffee), Vanessa Jaramillo (Florida Coffee Culture), Maria Esther Thome-Lopez (Coffee Flock), and Katherine Morris (Cherry Coffee Shop)

64 hours 7 mins; November 11, 2025

571: Worrying and Other Deceptive Replacements for Good Leadership

51 mins; November 10, 2025

SHIFT BREAK! How Does Your Staff Know They Are Doing a Good Job?

11 mins; November 06, 2025

570: Myths Baristas Believe Part 1

52 mins; November 03, 2025

RoR #39: Making Big Impact with Small Batch Roasting w/ Adrian Seligman Founder of Scandinavian Alps Coffee Roasters!

47 mins; November 02, 2025

569: Founder Friday! w/ Hong Shin and Kenny Kuk of Haan Coffee Roasters in Orlando Florida!

52 mins; October 31, 2025

SHIFT BREAK! The New Classic Cafe: An Era of Understated Excellence

16 mins; October 31, 2025

568: The Keys to Espresso Machine Care w/ Jon Ferguson, Author of the new book "Coffee Under Pressure"

37 mins; October 27, 2025

SHIFT BREAK! How Well Do You Know Your Business?

9 mins; October 22, 2025

567: James Hoffmann on Cafes, Hospitality, and the Influence of Home Coffee

60 hours 24 mins; October 20, 2025

SHIFT BREAK! When To Break The Rules

10 mins; October 15, 2025

566: The Problem With Systems

26 mins; October 13, 2025

SHIFT BREAK! Don't Overwhelm Your Managers

9 mins; October 08, 2025

565: Making Specialty Coffee Shops Special -or- (how to avoid closing 400 stores)

31 mins; October 07, 2025

SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow

66 hours 5 mins; October 02, 2025

SHIFT BREAK! Why Won't My Baristas Engage Customers The Way I Want Them To?!

13 mins; October 01, 2025

564: Why It's Not the Bricks, It's the Mortar! w/ Mike Cosentino of Big Peach Running Co.

60 hours 36 mins; September 29, 2025

RoR#38 : A Better Way to Think About Roasting Dark, w Erik Johnson of Thinkwell Coffee

41 mins; September 26, 2025

SHIFT BREAK! Refreshing the Owner's Soul

13 mins; September 25, 2025

563: Founder Friday! w/ Jared Linzmeier of Ruby Coffee Roaster

58 mins; September 25, 2025

562: Encore Episode! The 10 Essentials of a Barista Manual!

40 mins; September 23, 2025

SHIFT BREAK! Is That Character or Neglect?

10 mins; September 17, 2025

561: How to Motivate Baristas

33 mins; September 15, 2025

SHIFT BREAK! What Customers Value and How to Deliver It

18 mins; September 10, 2025

SHIFT BREAK! Taking the First Steps Toward Change in the Cafe

12 mins; September 03, 2025

560: Bio-Innovation and Securing the Future for Coffee Farmers and Their Land w/ Felipe Sardi of La Palma y El Tucan

52 mins; September 02, 2025

559: Myths Coffee Shop Owners Believe Part 2

38 mins; September 01, 2025

SHIFT BREAK! The Trend of Backwards Hospitality

15 mins; August 28, 2025

558: Digital Natives and the Future of Coffee Shops w/Kosta Kallivrousis

55 mins; August 26, 2025

557: Founder Friday! w/ Andre Chanco of Yardstick Coffee in the Philippines!

58 mins; August 22, 2025

Shift Break! The Problem of Commiseration

9 mins; August 19, 2025

556: Myths Coffee Shop Owners Believe Part 1

27 mins; August 18, 2025

SHIFT BREAK! Considering the Future You When Making Decisions

10 mins; August 14, 2025

555: 3 Ways to be Better Cafe Manager

28 mins; August 11, 2025

Message From Chris: Explaining Key Holder Coaching Groups, Consulting, Coaching, and the Goals of KTTS Services

18 mins; August 08, 2025

SHIFT BREAK! The Right Place for Creativity in the Cafe

14 mins; August 07, 2025

554: Formal Education vs Real World Experience : Which is Better?

30 mins; August 04, 2025

SHIFT BREAK! New Managers: Learning Before Changing

10 mins; August 01, 2025

RoR #37 : Tariffs, Relationships, and Resiliency for Roasters | A Conversation w/ Steve Green of Mill City Roasters

48 mins; July 30, 2025

553: Career Success, Hospitality, and Cafe Culture w/ Akaash Saini

57 mins; July 28, 2025

552: Founder Friday w/ Kristen Redfield and Jenna Currier of Goldie's Coffee Roasters in Anchorage, Alaska!

47 mins; July 24, 2025

SHIFT BREAK! Should You Remodel or Renew Your Cafe?

8 mins; July 24, 2025

SPECIAL! Live from Portland Coffee Fest 2025! w/ Laila Ghambari, Ryan Jie Jaing, Emily Smith, and Sebastián Villamizar

80 hours 29 mins; July 23, 2025

551: Encore: Designing the Guest Experience w/ Doctor Lisa Waxman!

53 mins; July 21, 2025

SHIFT BREAK! Better Than Bad is Not Good

9 mins; July 16, 2025

550: Replace These Distractions and Watch Your Cafe Grow!

43 mins; July 13, 2025

549: The Power of Great Consistent Work Over Time

29 mins; July 07, 2025

SHIFT BREAK! What Should Coffee Cost a Customer?

12 mins; July 05, 2025

SHIFT BREAK! Seasonal Staff

15 mins; July 02, 2025

548: Cool Ideas For Customer Engagement

28 mins; June 29, 2025

547: Founder Friday! w/ Jake Heenan, Founder of Burra Bristol in the UK!

57 mins; June 26, 2025

SHIFT BREAK! Time Management For Managers and Owners

13 mins; June 25, 2025

546: Tools That Every Coffee Shop Should Have

34 mins; June 23, 2025

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Keys To The Shop : Equipping Coffee Shop Leaders

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