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Keys To The Shop : Equipping Coffee Shop Leaders
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Endo / Exo Professional Development
7 mins; May 08, 2019
152 : Jen Apodaca : Essential Advice for Starting a Roastery
56 mins; May 06, 2019
I Don't Want to Talk to You
9 mins; May 01, 2019
151 : How to React and Respond to Negative Feedback
26 mins; April 29, 2019
150 : Founder Friday w/ Kyle Wells of Torpedo Coffee, Denver, CO : Before & After Episode
71 hours 4 mins; April 25, 2019
Stop Lying
11 mins; April 22, 2019
149 : Celina Velez, Head Roaster at Merit Coffee
40 mins; April 22, 2019
Unofficial Trainers & Fair Compensation
6 mins; April 17, 2019
148 : Exploring the Ground Control Brewer with Inventor Eli Salomon of Voga Coffee
51 mins; April 15, 2019
People...not Objects
6 mins; April 10, 2019
147 : U.S. Roasting Champion 2019, Shelby Williamson of Huckleberry Roasters, Denver, CO.
49 mins; April 07, 2019
Learning -vs- LEARNING
6 mins; April 03, 2019
146 : How to Host a Throwdown w/ Justin Shepherd of Spencer's Coffee in Bowling Green, KY
59 mins; April 01, 2019
145 : Founder Friday with Red Rooster Coffee Roaster Co-Founder, Haden Polseno-Hensley
74 hours 35 mins; March 28, 2019
The Miracle of the Mundane: How curiosity helps our sustainability
8 mins; March 27, 2019
144 : A Conversation with 2019 U.S. Barista Champion, Sam Spillman!
46 mins; March 25, 2019
What is Professionalism? Some thoughts for the future of service
8 mins; March 20, 2019
143 : Behind the Scenes of the new "Baristas" Movie w/ Director, Rock Baijnauth
52 mins; March 17, 2019
Winning and Losing : Thoughts on pursuits and their wake
8 mins; March 13, 2019
142 : Entrepreneur Interviews from Coffee Fest NYC! : British Coleman & Shabria Quinn Robinson, Peter Moses, and Ryan Vaxmonsky share their passion knowledge, and inspire us all
51 mins; March 11, 2019
Empathetic Systems
7 mins; March 06, 2019
141 : The 27 Challenges Managers Face w/ Bruce Tulgan : Solving the most common challenges with intuitive and straightforward solutions, coffee shop management, leadership, foundational principles
60 hours 6 mins; March 04, 2019
Please Clarify: Making sure you and your boss are on the same page
5 mins; February 27, 2019
140 : A Conversation w/ Erika Vonie, Director of Coffee at Trade Coffee : Professional journey, challenges of retail, green buying, learning about coffee, finding the right fit, how to make a global impact, valuing yourself, competition highs and lows
67 hours 22 mins; February 25, 2019
139 : Founder Friday w/ Kusanya Cafe Co-Founder, Phil Sipka! : Community organization, non-profit, resident run, serving the neighborhood, creating a 3rd place, empowering staff and community, renewal vs. gentrification
59 mins; February 21, 2019
The Acceptance of Dysfunction
8 mins; February 20, 2019
138: Joseph A. Rivera on Organic Acids & the Importance of Coffee Science : We learn a bit about organic acids, caffeine, the importance of coffee science and quality
41 mins; February 18, 2019
Feedback Culture : Making feedback a part of what you do not just something you sometimes do
11 mins; February 13, 2019
137 : Essential Books for your Professional Development Vol. 2 : Five Books that will teach you team building, management, entrepreneurship, managing your manager, embracing your coffee shop as a community space
20 mins; February 11, 2019
Approving Delegated Work: The overlooked element that keeps the cafe up to standard
4 mins; February 06, 2019
136 : Nourishing the Barista's Soul : A conversation with Deb Kaminski of Pacific Natural Foods : Supporting baristas, learning coffee, product development, feedback, excellence, knowing your worth in coffee
34 mins; February 04, 2019
Your Bird Box : Tuning in to the under-appreciated expertise of the customer
9 mins; January 30, 2019
135 : Staying Motivated in the Midst of Difficulty : Principles and perspectives on healthy growth, finding the right motivation, and being inspired where you are
30 mins; January 28, 2019
134 : Founder Friday! w/ Jeremy Zhang | M2M Roasters & Uni Uni , Nanjing, China : 2x Chinese Barista Champion and coffee entrepreneur, specialty coffee in China, hiring and training, keeping standards, leading multiple cafes
41 mins; January 24, 2019
Curbing their Enthusiasm : How we put a damper on the customer's experience and what to do instead
11 mins; January 23, 2019
133 : 5 Keys to Successful Wholesale w/ Sarah Richmond : How to set up an incredible wholesale program, servant leadership, mission driven values, integrity, team building, systems and operations, mindset and growth
72 hours 54 mins; January 21, 2019
Icing on the Cake: Competitions vs. the Shop
4 mins; January 16, 2019
132 : Baristas Speak! Vol. 3 : Conversations form Coffee Champs Nashville! w/ Adam JacksonBey, Kat Melheim, & Kristina Jackson : Barista career, leadership, industry impact, overcoming challenges
48 mins; January 14, 2019
Communicate, Duplicate, Repeat : Key habits that make information stick
6 mins; January 09, 2019
131 : The Strong Women of Coffee w/ Laura Gonzalez : Behind the project giving a voice to the amazing women that make up our industry , challenges women face in coffee, and some practices to adopt to help open up opportunities
44 mins; January 07, 2019
The Conversational Reality of Your Business : Thought on how to approach creative projects in the new year
5 mins; January 02, 2019
130 : Anne Nylander | Training Principles for Specialty Coffee Professionals : Breaking down Anne's new book that helps trainers and educators conduct effective sessions and grow as professionals
66 hours 33 mins; January 01, 2019
129 : Founder Friday! : Casey & Jeremy Miller of The Mud House / St. Louis, MO
73 hours 27 mins; December 27, 2018
Accurate Reflection : A very important end of year challenge and encouragement to the Keys to the Shop community
9 mins; December 26, 2018
128 : Terry's Top 10 w/ Terry Ziniewicz : How not to Kill you Espresso Machine : Best practices to give your machine a long life from a man with a life time of machine knowledge, preventative maintenance, scheduled maintenance, tools, tips, advice
62 hours 27 mins; December 24, 2018
Drink Drills! : Guidelines for using this powerful training tool in the coffee shop to get baristas ready for anything
11 mins; December 19, 2018
127 : Passion and Curiosity: A Conversation w/ Major Cohen, Sr. Project Manager, Starbucks Global : Starbucks history, developing a career, working as a team, advocating for baristas, teaching coffee, future of baristas, customer experience, importance
69 hours 48 mins; December 17, 2018
Tips for Conducting Great Staff Meetings
13 mins; December 13, 2018
126 : Kids in the Coffee Shop! | An exploration of approaches and best practices from two different cafes on opposite sides of the same specialty coffee coin
86 hours 43 mins; December 10, 2018
Patience & Passivity : Career Advice for the Long Game
8 mins; December 05, 2018
125 : Confidence in Conflict w/ Kwame Christian : How to use compassionate curiosity in negotiating for your career's and your coffee businesses best interest
59 mins; December 03, 2018
124 : Founder Friday! w/ Emi Fukahori, World Brewers Cup Champion and Co-Founder of MAME Coffee in Zurich, Switzerland : Behind her winning performance, the value of community, growing through competition, opening a coffee bar, the challenges and joy
81 hours 41 mins; November 29, 2018
From Barista to Owner | Tim Jones of Liturgy Beverage Company talks about 5 things that helped him on the journey to running his own coffee business!
15 mins; November 28, 2018
123 : The 10 Essentials of a Barista Manual! : Writing an effective coffee shop manual, barista communication, management and leadership responsibility, casting vision, details of preparations, service, hospitality, dealing with harassment
36 mins; November 26, 2018
Thankfulness : The key to joy in the journey
4 mins; November 22, 2018
122 : How be a Cash Register Hero : 6 Essential skills to have in order to set up both the customers and your co-workers in the coffee shop to have a great experience / Changing our mindset toward register work
29 mins; November 19, 2018
Just. Walk. Away. : A critical point of service in the coffee shop that makes a big difference but is hard to do
5 mins; November 14, 2018
121 : Working from Your Strengths w/ Lisa Cummings : How to identify both your's and your staff' strengths in the coffee shop, placing people in positions that compliment their talents, affirmation on the job, framing all work through the lens of str
55 mins; November 12, 2018
Gossip: How this toxic element destroys community in the coffee shop and what to do instead
8 mins; November 07, 2018
The Hospitality Paradox : Preparing for the most critical & perplexing time in retail
9 mins; October 31, 2018
120 : Social Media 101 w / Jenn Chen : The most critical elements for coffee companies to consider to have a great on-line presence
55 mins; October 31, 2018
119 : Barista Training Masterclass w/ Gwilym Davies : 2009 World Barista Champion, Gwilym Davies joins us to talk hospitality based training, always learning, being ok with being wrong, structuring your coffee trainings, how to prepare yourself, and
64 hours 27 mins; October 29, 2018
118 : Founder Friday! w/ Phil & Sebastian Coffee Roasters founders, Phil Robertson and Sebastion Sztabzyb: Entrepreneurship, challenges of getting started, leadership, staffing, maturing as owners and as a business, green sourcing and producer p
76 hours 9 mins; October 25, 2018
Grass Roots Improvement: Tapping into the power of your staffs observations and ideas
9 mins; October 24, 2018
117 : Coffee and Cocktails w/ Amanda Whitt : Learning about drink building, guidelines for starting a cocktail program in your coffee shop, tips for great coffee cocktails, what we can learn from the world of craft cocktails and bartending
59 mins; October 22, 2018
Accommodating Special Requests: Best practice for accommodating customers special requests for their coffee
15 mins; October 18, 2018
116 : Understanding Gentrification w/ Dr. Stacey Sutton : A conversation about gentrification and the coffee shop's role in both contributing to it and helping stop it
59 mins; October 15, 2018
You Need Standard Operating Procedures: The cornerstone to an excellent shop
12 mins; October 10, 2018
115 : Finding Success in Mobile Coffee w/ Tim Cox of Communion Cafe & Rail Cart Espresso : Preparing for catering, mobile events, pricing, menu design, customer expectations, Technical requirements, challenges and benefits
41 mins; October 08, 2018
Working Clean : Tips for keeping the bar looking and working well while you work
11 mins; October 03, 2018
114 : The New Rules of Coffee w/ Jordan Michaelman and Zachary Carlsen of Sprudge.com : Winning over consumers, approachability in coffee, challenging perceptions of coffee, selecting the rules, coffee as a love language
57 mins; October 01, 2018
113 : Founder Friday! w/ Matt Milletto of Water Avenue Coffee, Portland, OR : Community, partnerships, business advice, slow growth, keys to a successful shop
58 mins; September 27, 2018
Career Advice from Joe Marocco of Mill City Roaster : Mission, learning, goals, mindset
11 mins; September 26, 2018
112 : The Power of Story w/ James Harper of the Filter Stories Podcast : Building community, understanding perspectives, digging deeper than marketing in coffee, ways to integrate story into your cafe
41 mins; September 24, 2018
PSL PSA : Using seasonal flavors to either alienate or bring together
9 mins; September 19, 2018
111 : Self-Care 101: Six Ways to Make Sure You are taking Care of Yourself While Taking Care of Others :
34 mins; September 17, 2018
The Affirmation Vacuum : How to make positive reinforcement a corner stone of your leadership and communication
11 mins; September 12, 2018
110 : A conversation w/ Matt Perger of Barista Hustle : Coffee education, standards, research, problem solving , barista training
63 hours 53 mins; September 10, 2018
Toxic Vulnerability : Barista care, leadership, vulnerability, thoughtful management, coffee culture, coffee family , professionalism
9 mins; September 06, 2018
109 : Leadership Abandonment Syndrome :Why there is a lack of development for senior staff and what to do about it. : Leadership, coffee shop management, professional development, responsibility of owners
27 mins; September 04, 2018
108 : Founder Friday w/ Dorian Bolden of Beyu Caffe, Durham, NC : Community, diversity, business, core-values, live music, coffee shop as the 3rd place, hiring, leadership, concept evolution, mentorship, self-care
84 hours 26 mins; August 30, 2018
Latte Art Expectations
7 mins; August 29, 2018
107 : Kyle Glanville & Charles Babinski of G&B Coffee / Go Get Em Tiger : The shift to roasting their own, the challenges and learning curve of roasting, shop expansion, dialing in, roasting for beverage quality, business philosophy, how they start
70 hours 25 mins; August 27, 2018
Introducing Chaos
9 mins; August 22, 2018
106 : Changing Lives Through Coffee w/ Pamela Chng of Bettr Barista
59 mins; August 21, 2018
"It's not my Job" & Self-Sabotage
11 mins; August 16, 2018
105 : Leadership & Management Masterclass w/ Maria Cleaveland : Leadership in the coffee shop, importance systems and clear vision, shaping a career, servant leadership, taking advantage of opportunities, going the extra mile, challenging yourself, l
73 hours 53 mins; August 13, 2018
Spiders !
8 mins; August 08, 2018
104 : How to Deliver Difficult Feedback w/ Tom Henschel : Why is it hard to give feedback, how to effectively give difficult feedback, 4 steps process model, developing your coffee shop staff, coaching, follow through
56 mins; August 06, 2018
The Barista Slump : Thoughts on how to deal with times of love-loss, uncertainty, hardship, and weariness in your coffee career
13 mins; August 01, 2018
103 : The Colombian Coffee Connection w/ Ervin Liz : True relationship coffee, effective representation of origins, growing up on a coffee farm, retail coffee's role in connecting effectively with farmers
50 mins; July 30, 2018
102 : Founder Friday! w/ Justin Hartman of Ozo Coffee Co. in Boulder, CO : Operations, hiring, expansion, management, restructuring leadership,
68 hours 25 mins; July 27, 2018
Don't Just Do It! : Delegation, Burnout, facilitating skills development, mistakes coffee shop managers make, teaching and coaching for future return
7 mins; July 25, 2018
101 : Avoiding Legal Pitfalls in Coffee Retail w/ Marshall Fuss, Attorney at Law : Coffee shop leases, business types, build out, partnerships, raising capital, and trademarks
62 hours 56 mins; July 23, 2018
Taste the Rainbow! : Menu knowledge, tasting, flavor, coffee cupping approach to your offerings
9 mins; July 18, 2018
100!!! : Why YOU are the Key : Community, being a resource, conspiring to each others success, trusting in you experience, providing insight, inspiration, and tools.
27 mins; July 16, 2018
Fix the Small Stuff! : Management, Morale, Coffee Bar Culture
7 mins; July 11, 2018
099 : The Barista League w/ Steven Moloney : Community, Competition, accessibility, fun
34 mins; July 09, 2018
Laziness & the Most Important Decision
10 mins; July 05, 2018
098 : Loving the Closing Shift : We discuss the common problems, outline powerful solutions, address the responsibilities of both managers and baristas, and talk about a philosophy of work in the coffee shop that will help adjust your mindset to thr
35 mins; July 02, 2018
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