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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel customer experience, and more.The Agile Brand is hosted by Greg Kihlström, martech and artificial intelligence transformation advisor and consultant to leading brands, speaker, entrepreneur, and best-selling author. It...

Maximizing first-party data using AI with Tara DeZao, Pega

26 mins; June 20, 2024

Open source in the enterprise with Jon Stewart, ZenSource

30 mins; June 18, 2024

Accelerating the enterprise with AI with Kerim Akgonul, Chief Product Officer, Pega

26 mins; June 16, 2024

Incremental data-driven transformation in the enterprise with Tommi Marsans, Verizon Business

25 mins; June 13, 2024

The Continued Evolution of E-commerce with Mark Simon, Celigo

29 mins; June 11, 2024

Employee Financial Wellness as Competitive Advantage with Nico Simko, Clair

21 mins; June 09, 2024

Real-World Application of AI in Marketing and CX with Kathryn Murphy, Twilio

30 mins; June 06, 2024

Staying ahead in e-commerce, with Laura Ritchey, CEO, Radial

25 mins; June 04, 2024

Customer engagement and loyalty in travel with Jeff Zotara, arrivia

28 mins; June 02, 2024

Creating valuable CX using Gen AI with Eli Finkelshteyn, Constructor

29 mins; May 30, 2024

Better software testing for improved CX with Stephen Feloney, Perforce

26 mins; May 28, 2024

The role of design in shaping the customer experience with Kaaren Hanson, Chief Design Officer at Chase

24 mins; May 26, 2024

Optimizing data operations for AI in marketing, with Eric Madariaga, CData

20 mins; May 23, 2024

Building extraordinary teams with Martin Gonzalez, Google

29 mins; May 21, 2024

Operationalizing AI in the Enterprise with Peter Roschke, Coherent

27 mins; May 19, 2024

Gary Vaynerchuk on capturing and leveraging consumer attention

37 mins; May 16, 2024

The Dojo model and its transformative effect with TEKsystems, Part 2

21 mins; May 14, 2024

The Dojo model and its transformative effect with TEKsystems, Part 1

26 mins; May 12, 2024

Predictive Real-Time Marketing ROI with Guan Wang, Snowflake

29 mins; May 09, 2024

Alignment of goals and incentives in the enterprise with Michael Vanderhoof, Charles Schwab

27 mins; May 07, 2024

The innovation gap, with Tanvir Khan, Chief Digital Officer, NTT Data

25 mins; May 05, 2024

Gen AI Governance in the Enterprise with Alon Yamin, Copyleaks

25 mins; May 02, 2024

Fostering a culture of continuous improvement with Mana Ionescu, AXOS Bank

29 mins; April 30, 2024

Customer and data centricity with Lamees Butt, Zoovu

25 mins; April 28, 2024

Predictive analytics and a first-party data strategy with Alan Gilleo, Leap Group

26 mins; April 25, 2024

Nimble customer research with Todd Horvitz, Head of Insights, HP

36 mins; April 23, 2024

AI & Fragmentation with Afif Khoury, SOCi

28 mins; April 21, 2024

When "unmanaging" is the best way to manage teams, with Jack Skeels, AgencyAgile

25 mins; April 18, 2024

Brand engagement in a socially conscious market, with Taylor Bennett, DoorDash

27 mins; April 16, 2024

Missed opportunities with AI and CX with Tony Grout, Showpad

26 mins; April 14, 2024

Optimizing the patient experience with Michael Burke and Josh Byrd from Copient Health

32 mins; April 11, 2024

The self-optimizing enterprise with Don Schuerman, CTO at Pega

32 mins; April 09, 2024

Gen AI and the Future of Publishing with Marc Sirkin, Third Door Media

32 mins; April 07, 2024

Using GenAI to Generate Revenue with Assaf Baciu, Persado

19 mins; April 04, 2024

Keeping pace with retail customer expectations with Craig Moore, Körber Supply Chain

17 mins; April 02, 2024

Deep learning and the cookieless future with Jaysen Gillespie, RTB House

24 mins; March 31, 2024

Better customer insights with Matt Butler and Russ Hannig

31 mins; March 28, 2024

Cross-functional collaboration plus AI augmentation with Mariam Asmar, Braze

25 mins; March 26, 2024

AI and the CMO with Amanda Cole, CMO at Bloomreach

28 mins; March 24, 2024

March Madness Special: Hyper-paced CX in the iGaming Industry with Pini Yakuel, Optimove

30 mins; March 21, 2024

AI and Digital Transformation with Jonathan Boakes, Infinum

28 mins; March 19, 2024

The value of B2B2C E-commerce with Carlos Manalo and Tom Flierl

28 mins; March 18, 2024

Great omnichannel CX in retail with Tracey Brown, Chief Customer Officer at Walgreens

19 mins; March 15, 2024

The link between creativity and innovation with Anne Jacoby

22 mins; March 13, 2024

Pay transparency and the employee experience with Sydney Artt, Anaconda

21 mins; March 11, 2024

Maximizing online marketplaces with Todd Walsh, HP

17 mins; March 07, 2024

The Top 3 in-demand marketing jobs for 2024 with Sue Keith, Ceres Talent

26 mins; March 05, 2024

Building and maintaining a culture of customer centricity with Abhii Parakh, Head of Customer Experience at Prudential

25 mins; March 03, 2024

Data collection done right with Sean Falconer, Skyflow

28 mins; February 29, 2024

AI & Great Customer and Employee Experiences with Simonetta Turek, Chief Product Officer at Medallia

23 mins; February 27, 2024

Machine learning in the enterprise with Eric Siegel, Machine Learning Week

29 mins; February 25, 2024

Learning from our data with Matt Swalley, Omneky

25 mins; February 22, 2024

(Actually) great content with generative AI, with Jon Ricketts, AGYL AI

30 mins; February 20, 2024

Igniting customer centricity with Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health

28 mins; February 18, 2024

A winning first-party data strategy with Heidi Bullock, CMO, Tealium

29 mins; February 15, 2024

What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia

29 mins; February 13, 2024

Omnichannel and the future of retail with Kristin Schoenstein and Elizabeth Robillard, eTail Palm Springs

22 mins; February 11, 2024

Making phone conversations with customer count, with Ryan Johnson, CallRail

29 mins; February 08, 2024

Customer journey management with Stacy Sherman, Doing CX Right

32 mins; February 06, 2024

Search and the Customer Experience, with David Ting, Zenni Optical

18 mins; February 04, 2024

Left-brain/Right-brain AI with Peter van der Putten, Director AI Lab at Pega

36 mins; February 01, 2024

When is headless the right (or wrong) idea? with Liz Spranzani, CTO at Verndale

32 mins; January 30, 2024

Gen AI in the E-commerce Experience with Bernadette Nixon, Algolia

20 mins; January 28, 2024

Digital experiences in physical retail with Sarah Jarvis, Eagle Eye Solutions

28 mins; January 25, 2024

Customer lifetime value for the win, with Neil Hoyne, Chief Strategist at Google

38 mins; January 23, 2024

Increasing speed to improve CX with Doug Rubingh, Sinch MessageMedia

27 mins; January 21, 2024

Meaningful customer dialogue with Christian Ward, Chief Data Officer, Yext

37 mins; January 18, 2024

Improving mixed reality with Dave Kaufman, Meta

33 mins; January 16, 2024

Building a change maker culture with Steve Blum, Autodesk

33 mins; January 14, 2024

Great data equals great advertising with Gruia Pitigoi-Aron, The Trade Desk

28 mins; January 11, 2024

Agility in the enterprise using a composable approach with Matt Biilmann, CEO of Netlify

34 mins; January 09, 2024

Recruitment advertising to find the best candidates with Neil Costa, HireClix

23 mins; January 07, 2024

Making a meaningful impact with your brand in 2024 with Mark Nardone, CMO at PAN Communications

35 mins; January 04, 2024

Inclusivity and Innovation as Competitive Advantage with Johane Domersant, John Deere

29 mins; January 02, 2024

Prioritizing the right data and signals with Prasaana Dhungel, GrowByData

32 mins; December 28, 2023

AI and Creative Work with Toby Barlow, Lafayette American

23 mins; December 26, 2023

AI and Cybersecurity with Gary Guseinov, CEO at RealDefense

28 mins; December 24, 2023

Collaboration for successful experimentation with Collin Crowell and James McCormick

32 mins; December 21, 2023

Raising the stakes of stakeholder design with Curt Schreiber, VSA Partners

27 mins; December 19, 2023

Retention in an Omnichannel World with Ann Fellman, Bloomerang

25 mins; December 17, 2023

Product leaders and the customer experience with Jess Keeney, Duck Creek Technologies

28 mins; December 14, 2023

Demystifying CX Governance with Sami Nuwar

29 mins; December 12, 2023

Building a culture of experiementation, with Kirsty Dawe, Webeo

31 mins; December 10, 2023

Using cloud communications while optimizing the customer experience with Patrick Sheehan, Intermedia

32 mins; December 07, 2023

Successful Outsourcing with Sarah Ellenberg, PartnerHero

25 mins; December 05, 2023

Reskilling & upskilling for Generative AI with Michelle Boockoff-Bajdek, Skillsoft

42 mins; December 03, 2023

AI for Localization and Personalization with Stephanie Shreve, PowerChord

24 mins; November 30, 2023

Enhancing E-commerce with AI with Sean Mullaney, Algolia

26 mins; November 28, 2023

The Post Cookie World and CX with Carl White, Nano Interactive

25 mins; November 26, 2023

Black Friday Special: Real-time Data & AI for In-store Retail Operations, with Joe Shasteen, RetailNext

27 mins; November 23, 2023

Making better proposals with Joe Ardeeser, Smart Pricing Table

35 mins; November 21, 2023

Creating a strikingly different brand with Dharma Pachner, Contrast & Co.

23 mins; November 19, 2023

Innovation in content marketing with Deane Barker, Optimizely

23 mins; November 16, 2023

Planning marketing headcount budgets for 2024 with Sue Keith, Ceres Talent

24 mins; November 14, 2023

Headless commerce with Jim Tattersall, Rotate

28 mins; November 12, 2023

Personalizing the Customer Loyalty Experience with Andy Hermo, iSeatz

29 mins; November 09, 2023

Building a HIPAA-compliant martech stack with Ray Mina, Freshpaint

35 mins; November 07, 2023

Share your message on the right channel with Jonathan Rivera, ResultsLeader.fm Podcast

32 mins; November 05, 2023

Customer feedback that benefits everyone with Adam Alfia, Real Time Feedback

33 mins; November 02, 2023

Optimizing internal processes to improve CX with Nikhil Nandagopal, Appsmith

29 mins; October 31, 2023

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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

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