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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel customer experience, and more.The Agile Brand is hosted by Greg Kihlström, martech and artificial intelligence transformation advisor and consultant to leading brands, speaker, entrepreneur, and best-selling author. It...

Share your message on the right channel with Jonathan Rivera, ResultsLeader.fm Podcast

32 mins; November 05, 2023

Customer feedback that benefits everyone with Adam Alfia, Real Time Feedback

33 mins; November 02, 2023

Optimizing internal processes to improve CX with Nikhil Nandagopal, Appsmith

29 mins; October 31, 2023

Success in a first-party data world with Derek Slager, Amperity

27 mins; October 29, 2023

Enhancing the E-commerce CX with Paul Thompson, Cloudinary

29 mins; October 26, 2023

AI as a member of your marketing team, with Daniel Maloney, Tailwind

33 mins; October 24, 2023

Using AI to Reach More Customers with Nicholas Holland, VP of Product, HubSpot Marketing Hub

39 mins; October 22, 2023

Building a culture of experimentation, Kevin Li, Optimizely

32 mins; October 19, 2023

Composable, omnichannel marketing with Rupali Jain, Chief Product Officer, Optimizely

26 mins; October 17, 2023

Demystifying platform selection with Bryan Jones and Cara Bourdage, The Office of Experience

30 mins; October 15, 2023

Data sharing and collaboration with Kamakshi Sivaramakrishnan, Samooha

26 mins; October 12, 2023

Growing leaders and aspiring leaders with Nate Prosser, Wawa and the Leadership Chalk Talk Podcast

36 mins; October 10, 2023

Personalized Campaigns in Highly Regulated Industries with Diana Lee, Constellation

34 mins; October 09, 2023

AI & the Workforce with Jon Darbyshire, SmartSuite

29 mins; October 05, 2023

Personalizing the Customer Journey with Trent Rossini, inQuba

38 mins; October 03, 2023

Creating engaged teams with Kelsey Bishop, Founder at Candor

24 mins; October 01, 2023

Print media in an omnichannel world with Curtis Tingle, CMO at Vericast

25 mins; September 28, 2023

Media sufficiency for greater marketing success with Austin Fredrich, The Office of Experience

26 mins; September 26, 2023

Marketing complex products and services with Jaxon Repp, Field CTO & Head of Marketing, HarperDB

30 mins; September 24, 2023

Hyperautomation and the enterprise with Jon Barton, TEKsystems

21 mins; September 21, 2023

The future of work in marketing with Lisa Murton Beets, Content Marketing Institute

24 mins; September 19, 2023

Agile Accessibility with Corb O'Connor, LevelAccess

31 mins; September 17, 2023

Excellent Experimentation with Dejean Brown, Optimizely

26 mins; September 14, 2023

Headless E-commerce and CX with Chris Bach, Netlify

39 mins; September 12, 2023

Better Customer Journey Mapping with Percy Rose, Hewlett Packard Enterprise

38 mins; September 10, 2023

Staying competitive in Ecommerce with Steve Denton, CEO at Ware2Go, a UPS Company

30 mins; September 07, 2023

Digital displays and their impact on health and sustainability, with Tim O'Malley, E Ink

29 mins; September 05, 2023

Winning and retaining customers with Solomon Zakinov, Founder & CEO, ShipX

21 mins; September 03, 2023

Strengthening the relationship between Sales and RevOps with Bayley Fesler and Annie Jones from Xactly

22 mins; August 31, 2023

Using qualitative customer data well with Daniel Erickson, Viable

25 mins; August 29, 2023

Standing out in an eCommerce world, with Laura Ritchey, Radial

29 mins; August 27, 2023

Scaling brands while focusing on sustainability, with Richie Jones, vvast

34 mins; August 24, 2023

Product agility, prioritization, and business value with Dan Gallagher, Slalom

29 mins; August 22, 2023

Great CX is more than just talking about great CX, with Jon Picoult, Watermark Consulting

31 mins; August 20, 2023

AI across the enterprise, with Alice Fournier, CIO, ISS Americas

28 mins; August 17, 2023

Meeting & Exceeding B2C Expectations in a B2B World with Chris Costello, Amazon Business

21 mins; August 15, 2023

State of the (recruiting) union with Sue Keith, Ceres Talent

33 mins; August 13, 2023

AI in the Contact Center with Mary Nelson, Chief Customer Officer, Aircall

35 mins; August 10, 2023

Conversational Marketing and the Customer Experience with Justin Keller, Drift

29 mins; August 08, 2023

Building a culture of data with Aron Clymer, Data Clymer

31 mins; August 06, 2023

Agile Marketing adoption and growth with Melissa Reeve, Agile Marketing Alliance

37 mins; August 03, 2023

B2B Customer Experience at Scale, with Tommi Marsans, Verizon Business Group

28 mins; August 01, 2023

Scaling professional services while maintaining CX and customer results, with Jamie Adams, Scorpion

31 mins; July 30, 2023

What makes you different is what makes you, with Dharma Pachner, Contrast & Co.

34 mins; July 27, 2023

AI and the workforce, with Alice Fournier, CIO, ISS Americas

39 mins; July 25, 2023

Enterprise SEO with Adrien Menard, CEO of Botify.com

32 mins; July 23, 2023

The ongoing relationship between businesses and their location, with Michael Steifvater, Arlington Economic Development

22 mins; July 20, 2023

Professional Services and the Customer Experience with Blake Godwin, Client Savvy

40 mins; July 18, 2023

Agile marketing and walled gardens with Oli Marlow Thomas, Chief Innovation Officer, Smartly.io

27 mins; July 16, 2023

Agile supply chains, with Peter Pernot-Day, SHEIN

29 mins; July 13, 2023

Great CX in regulated industries, with Meghan Fishburn, AgencyQ

24 mins; July 11, 2023

AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac

22 mins; July 09, 2023

Prioritizing what customers both want and need with Bobby Arbuthnot, Unisys

26 mins; July 06, 2023

Marketing, AI, and the Omnichannel Experience with Asim Zaheer, Glassbox

32 mins; July 04, 2023

AI and decision making, prediction, and workflow automation, with Rik Chomko, CEO at InRule

29 mins; July 02, 2023

AI & Machine Learning in the Enterprise, with Scott Love, Lovelytics

24 mins; June 29, 2023

Intrapreneurship and fostering innovation from within, with Shane Pahl

50 mins; June 27, 2023

Dispelling Myths About Funding Creative and UX: What You Think You're Getting vs What You Really Need with Dan Knuckey and Jason Bowman from The Office of Experience

29 mins; June 25, 2023

The Autonomous Enterprise and CX, plus the Ethics of Generative AI, with Tara DeZao, Pega

25 mins; June 22, 2023

Maximizing events data with JR Sherman, CEO of RainFocus

34 mins; June 20, 2023

Building Customer Enagement with April Mullen, Braze

23 mins; June 18, 2023

Narrowing the strategy and execution gap with Alex Castro, CEO of 11:59

33 mins; June 15, 2023

#380: Culture that benefits employees, customers, and the business with Steve Robinson, former CMO at Chick-fil-A

40 mins; June 13, 2023

Creating a truly accessible customer experience with Yaddy Arroyo, Truist

35 mins; June 11, 2023

CX and Professional Services, Part 2 with Tammi Nagucki, Environmental Design Group

17 mins; June 08, 2023

Beyond Customer Loyalty: Building a Cult Brand, with Chris Kneeland, CEO of Cult Collective

32 mins; June 06, 2023

Improving Customer Education for Better CX with Jack Foster, Workramp

30 mins; June 04, 2023

Creating best-in-class personalized customer experiences with Pini Yakuel, CEO at Optimove

33 mins; June 01, 2023

Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting

26 mins; May 30, 2023

Maximizing business value with FinOps, Part 2, with Kalika Prasad Maheshwari, TEKsystems

19 mins; May 28, 2023

Maximizing business value with FinOps, Part 1, with Ani Lingutla, TEKsystems

19 mins; May 25, 2023

Sustainability as a win-win for customers and the business with Brennan Spellacy, CEO, Patch

25 mins; May 23, 2023

ERP, successful operations and CX with Nick Foy, Silverdale Technology

25 mins; May 21, 2023

Marketing Hiring Myths with Sue Keith, Ceres Talent

36 mins; May 18, 2023

What Exactly is Good CX? with Ginger Conlon, Genesys

24 mins; May 16, 2023

Professional Services and the Customer Experience Part 1, with Ryan Suydam, ClientSavvy

24 mins; May 15, 2023

Intrapreneurship and global growth with Alex Ghiculescu and Beau Grzanich, Workforce.com

38 mins; May 11, 2023

Building a customer-centered digital consultancy with Chad Solomonson, RDA

27 mins; May 09, 2023

AI and Automation in the Financial Sector with Joe Robinson, Hummingbird

29 mins; May 07, 2023

Winning at In-Game Advertising with Jared Lansky, SVP Partnerships, MediaMath

26 mins; May 04, 2023

Meaningful changes for greater customer outcomes with Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM

45 mins; May 02, 2023

The Value of a Well-Informed Customer with Alyssa Alsheimer, SVP of Marketing and Engagement at Wellframe

21 mins; April 30, 2023

Search & Discovery to Drive Ecommerce Revenue with Piyush Patel, Algolia

32 mins; April 27, 2023

The Business Value of a Great Employee Experience with Annette Franz, Founder & CEO of CX Journey

28 mins; April 25, 2023

Showing vs. telling to improve the customer experience with Ken Babcock, Tango

25 mins; April 23, 2023

Customer Engagement as Competitive Advantage with Glenn Weinstein, Chief Customer Officer, Twilio

31 mins; April 20, 2023

#356: Empowering Great CX Within Your Brand, with Mark Slatin, EmpoweredCX

35 mins; April 18, 2023

Maximizing your DXP Investments with Sue Rivero, RDA

27 mins; April 16, 2023

Agile marketing and the customer-centric team with Robin Ross, Costco

35 mins; April 13, 2023

Intrapreneurship with Greg Kihlström and Co-Host Adam Chen, CMO at The Amenity Collective

34 mins; April 11, 2023

How DEI transforms organizations with Donald Thompson, The Diversity Movement

23 mins; April 09, 2023

Addressing Agile Skepticism, with Daria Bagina, Founder of Scrum Mastered

24 mins; April 06, 2023

It's Time for Digital Customer Service with Ragy Thomas, Founder & CEO at Sprinklr

26 mins; April 04, 2023

Madtech and First Party Data Strategies with Jonathan Moran, SAS

33 mins; April 02, 2023

Customer, Employee, and Business Experience with Adrian Swinscoe, Host of the Punk CX Podcast

31 mins; March 30, 2023

How human-centric businesses win the war for talent with Paul Vian, Chief Revenue Officer at Apps Associates

29 mins; March 28, 2023

Winning in the subscription economy with Matthew Holman, Head of Growth and Cofounder, Qpilot.cloud

25 mins; March 26, 2023

Optimizing the Buyer's Experience with Leah McTiernan, DocuSign

30 mins; March 23, 2023

Business Agility Tied to the Customer Experience with Kert Peterson, NextUp Solutions

30 mins; March 21, 2023

Agile Consumer Insights with Corey Lipman, Jumpspark

23 mins; March 19, 2023

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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

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