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Customer Experience Superheroes

Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspects of CX are covered and celebrated.

Customer Experience Superheroes - S16 E2 - CX Tech Demo Day

62 hours 4 mins; February 03, 2026

Customer Experience Superheroes - S16 E1 - Jacob Moelter - Managing so much more than service tickets

41 mins; December 02, 2025

CX Superheroes podcast - Series 15 Episode 4 - Meet the new role model for CX - Laura Fiacco

49 mins; October 25, 2025

CX Superheroes podcast - Series 15 Episode 3 - Building a CX Culture from the inside out - Paula Brazier

40 mins; July 30, 2025

CX Superheroes podcast - Series 15 Episode 2 - Candidate Experience - Julian Lukaszewicz

50 mins; July 15, 2025

CX Superheroes podcast - Series 15 Episode 1 - Leading CX at Sclae - Tina Lilje

49 mins; June 05, 2025

CX Superheroes podcast - Series 14 Episode 4 - Human Centric Research - Agnieszka Mroczek - MD at GEKO

33 mins; May 08, 2025

CX Superheroes podcast - Series 14 Episode 3 - Optimising not Commercialising AI - Umberto and Vittorio Padovano

34 mins; April 11, 2025

CX Superheroes podcast - Series 14 Episode 2 - The Power of Personal Connection in Business - Patrick McCullough

50 mins; April 08, 2025

Customer Experience Superheroes - Series 14 - Episode 1 - Eric Vermillion - How technology can enable better customer outcomes

37 mins; September 20, 2024

Customer Experience Superheroes - Series 13 Episode 4 -AI Powered Customer Support - Devashish Mamgain

35 mins; July 30, 2024

Customer Experience Superheroes - Series 13 Episode 3 - Failing Forward: CX Lessons Learned - Friederike Niehoff & Aleksandra Pilniak

49 mins; June 09, 2024

Customer Experience Superheroes - Series 13 Episode 2 - Using data to decode customer behaviour - Richard Hammond

52 mins; May 28, 2024

Customer Experience Superheroes - Series 13 Episode 1 - CX Management Training - Michael Brandt

31 mins; April 12, 2024

Customer Experience Superheroes - Series 12 Episode 4 - Measuring Customer Experience - Prof Dr Phil Klaus

40 mins; February 09, 2024

Customer Experience Superheroes - Series 12 Episode 3 - Goal Setting in CXManagement - Sophie Hedestad

40 mins; January 30, 2024

Customer Experience Superheroes - Series 12 Episode 2 - CX Design - Ricardo Sultz Gulko

48 mins; November 02, 2023

Customer Experience Superheroes - Series 12 Episode 1 - Do B2B Better - Jim Tincher

40 mins; September 14, 2023

Customer Experience Superheroes - Series 11 Episode 4 - The Human Experience - John Sills

43 mins; June 29, 2023

Customer Experience Superheroes - Series 11 Episode 3 - Employee Engagement Drivers - Nicole Kyle

36 mins; May 24, 2023

Customer Experience Superheroes - Series 11 Episode 2 - People before Profits - Annette Franz

32 mins; May 03, 2023

Customer Experience Superheroes - Series 11 Episode 1 - CX & Consumer Duty - James Edmonds

42 mins; April 04, 2023

Customer Experience Superheroes - Series 10 Episode 4 - Exploring the Customer-centric mindset - Piotr Wojciechowski

34 mins; February 22, 2023

Customer Experience Superheroes - Series 10 Episode 3 - Adam Alfia - Putting customer insights in the hands of operations

34 mins; January 27, 2023

Customer Experience Superheroes - Series 10 Episode 2 - NLP connecting us to what matters

24 mins; January 06, 2023

Customer Experience Superheroes - Series 10 Episode 1 - Customer Journey Management

38 mins; November 07, 2022

Customer Experience Superheroes - Series 9 Episode 4 - CX4Good Special - Playing games to make a difference

42 mins; October 06, 2022

Customer Experience Superheroes - Series 9 Episode 3 - Customer Insight Led Product Innovation with Matt Young

41 mins; May 07, 2022

Customer Experience Superheroes - Series 9 Episode 2 - Refugee Experience with Elena Rozanova

14 mins; April 16, 2022

Customer Experience Superheroes - Series 9 Episode 1 - Winning on Purpose with Fred Reichheld

51 mins; March 13, 2022

Customer Experience Superheroes - Series 8 Episode 4 - The start up's perfect CX mindset - Kelly Mukhida

35 mins; February 09, 2022

Customer Experience Superheroes - Series 8 Episode 3 - From Impressed to Obsessed with Jon Picoult

38 mins; December 31, 2021

Customer Experience Superheroes - Series 8 Episode 2 - Charity Experience Masterclass with Ashley Jones

43 mins; November 26, 2021

Customer Experience Superheroes - Series 8 Episode 1 - Humanised Customer Experience with expert Miles C. Thomas

33 mins; November 10, 2021

Customer Experience Superheroes - Series 7 Episode 4 - Abundance v Scarcity mindset in CX with John D. Hanson

30 mins; July 28, 2021

Customer Experience Superheroes - Series 7 Episode 3 - Purpose and Quality in Retail Experience with expert Ian Scott

34 mins; July 19, 2021

Customer Experience Superheroes - Series 7 Episode 2 - CX in the SME Community with Claire Radbourne

31 mins; April 10, 2021

Customer Experience Superheroes - Series 7 Episode 1 - Make People Matter with Victoria Taylor

28 mins; March 25, 2021

Customer Experience Superheroes - Series 6 Episode 4 - Meet the CX goalkeeper, Gregorio Uglioni

40 mins; March 07, 2021

Customer Experience Superheroes - Series 6 Episode 3 - Public Service CX v Corporate CX with Gunjan Allen

35 mins; February 07, 2021

Customer Experience Superheroes - Series 6 Episode 2 - Customer Service Upgraded with Bryan Horn

42 mins; January 24, 2021

Customer Experience Superheroes - Series 6 Episode 1 - Micro CX moments and so much more with Jeannie Waters

40 mins; December 21, 2020

Customer Experience Superheroes - Series 5 Episode 4 - Meaningful Membership Experience with Steve Devine

27 mins; December 07, 2020

Customer Experience Superheroes - Series 5 Episode 3 - Sustained Employee Engagement with Shane Goldberg

27 mins; November 12, 2020

Customer Experience Superheroes - Series 5 Episode 2 - CX 'punking' it with Adrian Swinscoe

49 mins; November 02, 2020

Customer Experience Superheroes - Series 5 Episode 1 - Leadership v Management in CX with Steve Bederman

29 mins; October 09, 2020

Customer Experience Superheroes - Series 4 Episode 4 - Inside your customer's imagination with Chip Bell

28 mins; September 28, 2020

Customer Experience Superheroes - Series 4 Episode 3 - From Customer Service to Customer Care with Nick Lygo-Baker

38 mins; September 12, 2020

Customer Experience Superheroes - Series 4 Episode 2 - A wake up call for CX Professionals with Nate Brown

37 mins; August 13, 2020

Customer Experience Superheroes - Series 4 Episode 1 The Power of Lego Serious Play with Sirte Pihlaja

27 mins; July 22, 2020

Customer Experience Superheroes - Series 3 Episode 4 Service Recovery with Katie Stabler

25 mins; July 09, 2020

Customer Experience Superheroes - Series 3 Episode 3 Crisis Management in CX with expert David Wales

28 mins; July 02, 2020

Customer Experience Superheroes - Series 3 Episode 2 The UHNW customer experience with Prof Dr Phil Klaus

38 mins; June 05, 2020

Customer Experience Superheroes - Series 3 Episode 1 Customer Experience World Games with Helen Burt

24 mins; May 25, 2020

Customer Experience Superheroes - Series 2 Episode 4 - The impact of Covid-19 on online consumer behaviour with Dr Marina Shapira PhD

41 mins; April 20, 2020

Customer Experience Superheroes - Series 2 Episode 3 - Customer data, permissions & consumer trust in CX with expert Simon Hinks

34 mins; April 01, 2020

Customer Experience Superheroes - Series 2 Episode 2 - CX in a Crisis - Reflections from Christopher Brooks

16 mins; March 23, 2020

Customer Experience Superheroes - Series 2 Episode 1 - Are there cultural differences in Customer Experience?

29 mins; February 10, 2020

Customer Experience Superheroes - Series 1 Episode 4 - Value of Customer Journey Mapping with Christopher Brooks

28 mins; February 06, 2020

Customer Experience Superheroes - Series 1 Episode 3 - Being the CXRockstar with James Dodkins

59 mins; January 06, 2020

Customer Experience Superheroes - Series 1 Episode 2 - Citizen M Hotels with Christopher Brooks

20 mins; December 03, 2019

Customer Experience Superheroes - Series 1 Episode 1 - Employee Engagement with Simon Gilbert

17 mins; November 22, 2019

Customer Experience Superheroes - Series 1 Intro

2 mins; November 20, 2019

Customer Experience Superheroes

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